Refund policy

We do not accept returns for refunds. This includes change of mind, incorrect sizing, or any other reason.

If your item is faulty, you must contact enquiries@maisondorjewellery.com within 30 days of delivery and provide clear evidence of the fault.

Approved claims will be issued as store credit for the full amount of the item(s).
All store credits are issued in GBP.

Items marked as FINAL SALE cannot be credited unless faulty.
Purchases made with Afterpay or PayPal are subject to the same store credit policy. Your agreement with Afterpay or PayPal still stands, and you must continue to make any scheduled payments.